In recent years, a continuous stream of newcomers has been investing in forex. In the absence of familiarity with the forex industry, choosing a long-established major platform is undoubtedly a prudent choice. However, a major platform does not necessarily mean there are no disputes.
Recently, an investor named "Lu Guangjing" filed a real-name report to this platform, accusing the well-known forex platform FXTM of theft of funds from their account. The investor claimed that the platform should be responsible, but the platform did not fulfill its obligations and shirked responsibility afterwards.
The investor stated that less than two days after depositing funds, they received sensitive messages not initiated by them, including password changes and fund withdrawals. Despite promptly contacting customer service, the withdrawal was not stopped, resulting in a loss of $3600. The user believes that to withdraw funds, verification should necessarily go through them if their device is secure, but the platform allowed the thief to bypass this step. The investor suspects that it might be internal personnel of the platform who changed their password in the background, enabling them to skip the verification stage.
In this real-name report, the investor mentioned issues with the withdrawal channels. They stated that the platform's page indicated that funds deposited via cryptocurrency would be returned the same way, but the stolen $3600 was not returned through the original channel and was instead stolen. They believe the platform has significant security vulnerabilities.
After the theft, the investor negotiated with the platform's customer service, but the customer service stated that withdrawals could go to other accounts without requiring verification, which contradicted the announcement on the platform's page, causing great dissatisfaction among investors.
FXTM is an established forex broker founded in Cyprus in 2011, regulated by multiple regulatory agencies from different countries and regions. Its reliability has a certain degree of assurance, making it a trusted entity in the current forex industry flooded with dubious schemes.
The occurrence of such incidents of fund theft undoubtedly means the platform holds some responsibility. Completing withdrawals without user verification and approval indicates potential security issues with the platform's fund handling, requiring subsequent improvements and rectifications to ensure users' fund security.
Users should also be vigilant; different platforms should use different passwords, as using the same password across multiple platforms can easily result in password leakage. Most platforms do not have the ability or responsibility to cover losses caused by users' leaked passwords; users need to bear such losses themselves.
The theft of funds is a lose-lose scenario for both the platform and the investor. The platform carries a stigma, and negative information is severely detrimental to any forex platform. For users, bearing losses for no reason is naturally unacceptable.
As an established platform, FXTM almost never engages in issues like locking positions to extort money or swallowing orders, which are common in fraudulent platforms. This is why most people choose to invest in major platforms. It is hoped that this incident can be resolved satisfactorily. Trading Weekly will continue to follow up on this event.
