The official TMGM platform website contains detailed deposit and withdrawal processes as well as various important data.
Deposits
The deposit process on the TMGM platform is as follows: users open the official TMGM website and select to register an account; after completing the registration by filling in the relevant information, they return to the homepage and choose to log into the "Personal Portal." After logging in, they select the platform to complete the deposit.
TMGM provides multiple deposit channels including global wire transfer, JIFU Pay, Express Pay (Alipay/WeChat Pay), USDT deposit, SEA online banking, Neteller, and Skrill. Except for wire transfer, other platforms offer instant deposits, although the supported currencies may vary.
The TMGM official website publishes the deposit and withdrawal conditions and related regulations of the platform. The minimum deposit amount varies by region and country, with a minimum of €100 in Europe, £100 in the UK, and $100 in the USA, Australia, New Zealand, and Canada.
Deposits made to TMGM will not be credited to a personal account but rather to a platform account, maintaining separation between platform accounts and personal accounts to enhance fund security and avoid additional financial risks.
If a platform requires the deposit to be made into a private account, please exercise caution. Legitimate forex trading platforms avoid private-to-private transfers, and platforms that ask for private transfer deposits are likely to be scam platforms.
Regarding deposit fees, TMGM provides clear data. All deposit methods except for wire transfers are free of charge. Wire transfer deposit fees are “$0 + intermediary bank fees.”
Withdrawals
The withdrawal channels are relatively fewer compared to deposits, including wire transfer, USDT, Skrill, Neteller, and SEA withdrawals. The fees are the same as for deposits, with only wire transfers incurring a “$0 + intermediary bank fees” charge, while other channels are free of charge.
Withdrawals require a certain delay and are not immediate. Wire transfer withdrawals take 1-4 business days to be processed, while the other four channels are relatively faster. Investors can choose the appropriate withdrawal channel according to their needs.
Like deposits, withdrawals have a minimum amount requirement. The TMGM official website shows a minimum withdrawal amount of $100. The minimum withdrawal amounts in other regions can be inquired about through customer service.
Common Questions about Deposits and Withdrawals
The TMGM official website addresses some common deposit and withdrawal questions. If you have any doubts, you can check them out. If you have further questions, you can contact customer service for inquiries and understanding.
I have deposited my funds, but I don't see them in my account. What should I do?
Not every deposit will immediately appear in your account. Please refer to the table above for the approximate processing time of each deposit method. You can also check the "Report" tab in your personal portal to view the status of your account funds.
I used an instant deposit method, but my account still shows no funds. What should I do?
Please wait up to 10 minutes, and your funds should appear in your account. If it takes longer, please contact our customer service staff, and we will be happy to assist you and follow up on your fund status.
How long does international wire transfer take?
For international wire transfers, please wait 3-5 business days. We will receive your funds and deposit them into your account. TMGM does not charge any fees, but the remitting bank or intermediary bank may charge some fees based on their own banking structure.
Where are my funds stored?
Your funds are stored in a segregated client trust account at the National Australia Bank (NAB), separate from TMGM accounts. All client funds are managed strictly according to client fund laws and are kept separate from company funds.
I want to withdraw funds to another bank account, is that possible?
Yes, provided the bank account name is the same as the name on the TMGM account. If the names are different (e.g., a company name and a personal name), we will not be able to proceed further in strict accordance with anti-money laundering laws.
Do you charge any deposit and withdrawal fees?
We do not charge any fees/commissions for deposits/withdrawals. However, during bank transfers, you may be charged by the banks involved. Please note that for electronic wallets, if no transactions are made, a withdrawal fee may be charged.
What is the recommended minimum deposit amount?
The recommended minimum deposit amount is $500 or equivalent, but for EUR, GBP, USD, AUD, NZD, and CAD, the minimum deposit amount is as low as $100.
What currencies can I deposit?
You can choose to deposit in the following currencies: AUD, NZD, USD, EUR, GBP, CAD.
What exchange rates are used for deposits?
Funds will be converted at the daily bank rate. TMGM clients can benefit from some of the most competitive rates in the industry. For deposits from external funding sources (i.e., from your credit card to a TMGM account in another currency) and from external funding sources (i.e., from your TMGM account to a credit card in another currency), the funds will be converted at the daily bank rate.
What should I do if I haven't received my withdrawal?
If you made a withdrawal via BankWire and have not received the funds within 5 business days, please contact our online customer service or email customer support at support@tmgm.com to get in touch with us.
TMGM FAQs
Which regulatory authorities oversee TMGM?
TMGM is regulated by the Australian Securities and Investments Commission (ASIC), the Financial Markets Authority (FMA) in New Zealand, the Financial Services Commission (FSC) in Mauritius, and the Vanuatu Financial Services Commission (VFSC).
What trading platforms does TMGM provide?
TMGM offers the MetaTrader 4 (MT4), MetaTrader 5 (MT5), and Iress trading platforms.
What measures does TMGM take to ensure the safety of client funds?
TMGM stores client funds in AA-rated Australian authorised deposit-taking institutions (ADIs), such as the National Australia Bank (NAB), and provides separate trust accounts.
What are the advantages of TMGM trading platforms?
The MT4 and MT5 platforms offer real-time quotes, technical analysis, and automated trading features; the Iress platform provides extensive market information, chart analysis, and risk management tools.
How is TMGM's customer service?
TMGM offers a multilingual customer service team available 24/7, providing prompt assistance via phone, email, and online chat.
Does TMGM provide professional indemnity insurance?
Yes, TMGM provides professional indemnity insurance (PI insurance) with up to AUD 10 million in individual coverage, protecting clients' financial security.
What financial products does TMGM offer?
TMGM offers forex trading, contracts for difference (CFDs), commodities, and index trading among various financial products.
