What is Bait and Switch? How can one understand bait and switch sales tactics?

What is Bait and Switch?

Bait and switch is a fraudulent sales tactic where businesses use false or misleading advertising to attract customers, and then, after drawing the customers in or getting them to commit to a purchase, switch the offer to either an unacceptable condition or a different product with a changed price.

Bait and switch typically includes the following steps:

1. Bait: Businesses attract customers into stores or generate purchase interest through low prices, high discounts, or appealing advertising methods (such as ads, promotional activities, etc.). This bait is usually a special offer on a product or service designed to draw customers in.
2. Switch: Once customers are drawn in or express a willingness to buy, businesses use various reasons to shift the customer's interest from the original product or service to another. The switched product often tends to be more expensive, of lesser quality, or not what the customer was expecting.

The aim of bait and switch is to attract customers by generating interest in a purchase and then achieve higher sales or other benefits through the switch. This tactic is unfair to customers, violates consumer rights protection principles, and damages customer interests and shopping experiences.

In some regions, bait and switch is considered illegal and is prohibited and sanctioned by law. Consumers should remain vigilant and improve their ability to recognize such sales tactics to avoid being subjected to unfair sales practices.

How can one learn about bait and switch?

What are the common tactics of bait and switch?

Bait and switch tactics are varied and include false advertising, exaggerating product performance, concealing product defects, misleading pricing, and untrue promises. Sales personnel might deceive consumers through false statements, misleading comparisons, or fake endorsements, leading them to make incorrect purchase decisions.

How to avoid being a victim of bait and switch?

To avoid becoming a victim of bait and switch, consumers can take some measures, such as:

• Thoroughly understand the product or service: Before making a purchase, carefully research and understand the features, performance, and terms of the product or service.
• Independently evaluate information: Don't rely solely on the information provided by sales personnel. Obtain objective evaluation information through independent channels or third-party evaluation agencies.
• Compare and research: Compare different brands and products, understand market prices and quality levels, and make an informed purchase decision.
• Pay attention to contract terms: Carefully read and understand the terms and conditions of the purchase contract, ensuring there are no hidden fees or restrictions.

Is bait and switch illegal?

Bait and switch usually violates consumer rights protection laws and regulations. Different countries and regions may have different legal frameworks to prohibit and punish bait and switch practices. Consumers can protect their rights through complaints and seeking legal remedies.

How to report bait and switch?

If you encounter bait and switch practices, you can take the following steps:

• Keep relevant evidence: Save purchase contracts, receipts, product descriptions, emails, and other relevant evidence to support your complaint.
• Contact relevant departments: Report bait and switch practices to consumer protection organizations, business regulatory agencies, or law enforcement. These institutions usually have reporting channels and complaint processing procedures.